Shipping policy

Thoughtfully Prepared. Carefully Delivered.

At Natural Urbanity, we take pride in preparing every order with care. Whether you're replenishing your everyday favorites or creating a personalized Signature Blend, we want your experience to be smooth from checkout to delivery.

Order Processing

Our standard order processing time is 5–7 business days, excluding weekends and holidays.

This includes the time needed to prepare, customize, package, and process your order before shipment.

Because many of our products are handcrafted or personalized, processing times may occasionally vary depending on order volume, product availability, and customization requirements.

If we anticipate a significant delay, we'll contact you using the information provided at checkout.

Please note: Processing time does not include shipping transit time.

Shipping Methods & Rates

Orders are generally shipped through the United States Postal Service (USPS), including USPS Ground Advantage when available.

Shipping costs are calculated and displayed at checkout based on your order and delivery address.

Shipping Confirmation & Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

Please allow time for USPS to update tracking information after receiving your package.

Delivery Times

Shipping transit times vary depending on your destination, the selected shipping service, and carrier operations.

Delivery estimates are separate from our standard 5–7 business day processing time.

While we work to ensure timely delivery, carrier delays may occasionally occur.

Local Delivery

Local delivery may be available for qualifying orders within the Denver metropolitan area.

Delivery availability, applicable fees, and arrangements will be confirmed during the ordering process.

Delayed, Lost, or Damaged Packages

If your package is significantly delayed, missing, or arrives damaged, please contact us at info@naturalurbanity.com with your order number and details of the issue.

We'll review the circumstances and work with you and the shipping carrier toward an appropriate resolution.

For damaged, defective, or incorrect products, please also refer to our Returns & Refunds Policy.

Address Accuracy

Please verify your shipping address before completing checkout.

If you notice an error, contact us as soon as possible at info@naturalurbanity.com. We'll attempt to correct the address before shipment, but changes cannot be guaranteed after an order has been dispatched.